I've started experiencing random reboots and have had the reboot loop as well in the last 2 weeks. I've tried the factory reset and still have the issue. I've also booted into safe mode and still have the issue. My understanding was that safe mode should be safe if an app I've loaded is causing the issue. Does this help pinpoint what the issue could be? Any advice is welcome.
Hello Members_hn4jIXD, welcome to the Samsung Community! I understand your concerns about your device randomly rebooting. If your device was still randomly rebooting in Safe Mode then there is not a third party app causing the issue. If you performed a factory data reset and is still having the same issue then we recommend that you reach out to a certified Samsung technician: you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
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Hello Members_hn4jIXD, welcome to the Samsung Community! I understand your concerns about your device randomly rebooting. If your device was still randomly rebooting in Safe Mode then there is not a third party app causing the issue. If you performed a factory data reset and is still having the same issue then we recommend that you reach out to a certified Samsung technician: you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
