Had a contract with AT&T up until March of 2025. Paid off my phone, got it unlocked and switched to Visible where I am now.
I'm stuck on Android 14. UI Version 6.1, security patch level February 1, 2025. I'm unable to update any software or security patches. I chatted with Samsung on here and they said the phone is locked to AT&T and to contact them for software updates (even though it's unlocked.) I chatted with AT&T and they said since I'm not a customer they can't help me.
I've been told that Samsung Smart Switch is the only way to update my software. However finding a PC to do this has been hard. I can't download Smart Switch on my work PC or my local library PC. It's blocked. My gf lives near Toronto and I can try her PC but since it's Canada would I be able to use her PC on a US phone?
Is Smart Switch the only possible way to get any updates on my phone? I'm not too tech savvy with this stuff. Thank you.
You guys have me thinking, if I were to buy, say, a brand new S25 from Visible directly is that considered factory unlocked? Or should I just buy off the Samsung website and bring it to Visible?
