Visual voicemail is not working, no solution from Samsung or AT&T

[Pieciu]

Visual voice mail is not working. I used it in the past but, few months after purchasing s22 ultra it stopped working. I can't find solution I installed, uninstalled cleared cache, etc. I talked to Att, nothing works

[user_06bfhf]

Samsung S23+ultra and no visual voicemail app on phone nor as a setting in the voicemail app...disappeared after last update on 5/28/25

[userkfwTHCNjSQ]

Tried every single thing multiple times

Force stop visual voicemail & phone app Clear cache & data.
Reset network settings. Reboot.

Also changed VM pin to 10 digits.

Nothing works.

S22U unlocked T-Mobile on US Mobile Darkstar (AT&T)

[needsaride]

Visual Voice Mail will only work over a mobile network. Here's a work around to get it to work. Tap on Settings. Tap on Connections. Tap on Networks for apps. Scroll down to Voicemail and tap on it. Three drop down settings will show. Tap on Mobile Data preferred. Your all set. What was happening is, When you have Wi Fi enabled and also have Voicemail set to WiFi and Mobil Data. It will choose Wi-Fi and not work. So by changing it to mobile data preferred. It will no longer conflict with the wifi setting and will work properly.

[Members_5lixTFV]

This Worked.... Thank You

[Rebecca_R]

I have a Samsung Galaxy S21 Ultra.  This is what worked for me.  Go to:

1. Settings > Connections > Data usage > Allowed networks for apps > Scroll to Visual Voicemail and make sure Mobile data preferred is checked.

After that, my Visual Voicemail was updated and works just fine.   Turned out I had both Mobile data or Wi-Fi checked. 

I hope this can help others and saves you from buying a new phone or switching brands.

[Samsung_D3hCacj]

This solution worked for my S23 Ultra and I have been attempting to resolve for a long time. 

[usercaOOl1bkaQ]

I've tried this and clearing data and setting up multiple times. Still the app says I have no voicemail. But there are messages when I call voicemail. This app is garbage! Been non- functioning since August!!