Cannot access secure folder

[DRT II]

I have a Samsung S23 Ultra and now cannot access my secure folder with the correct password. I have cleared the Cache and data and it does not prompt me to reset password. Can someone help?

[3Fees]

https://www.samsung.com/us/support/troubleshoot/TSG10001553/

Cheers
3Fees

[MrGhoul]

The Secure folder has a setting called "reset with Samsung account" that needs to have been enabled. The Forgot Password/PIN will only show up if Reset with Samsung account is enabled for Secure Folder. If after clearing the cache and data still doesn't show Forgot Password, try changing the password of your Samsung account.
Once you have unlocked Secure Folder, ensure that you enable "Reset with the Samsung account" for Secure Folder. To do so, go to Settings > Security and privacy > Secure Folder > Lock Type and enable ‘Reset with Samsung account.’

[DRT II]

My secure folder only has a uninstall option. I don't want to uninstall it because I will lose my data, right? I cannot access with my Samsung account password because it has letters in it.

Thank you

[MrGhoul]

Yes, if you uninstall secure folder, you WILL lose your data. You should be able to change your password in your Samsung account. By doing so, it should show Forgot Password prompt. For the "Forgot password" prompt to show you have to enter a wrong password at least 2 times before prompt shows.

[DRT II]

 when I click on the secure folder, it will take me to the app and all it days under the password is uninstall. I have entered my password a few times and it's takes like 30 min in-between them now. Never gives a reset option.

[DRT II]

Is there a way to uninstall the update and do you think that would work?

[MrGhoul]

I don't think there is a way to uninstall the update, but if there were, it may delete your data in secure folder.

[DRT II]

Do you work for Samsung by chance? I just tried again and now it says 60 minutes. Still only has uninstall below it

[MrGhoul]

No, I don't work for samsung, unfortunately. Did you try to change your samsung account password by going into device settings > accounts > tap on the samsung account option > my profile > security and privacy > password > change your password. After changing the account password, go into secure folder. This procedure has helped some users who are not getting the "forgot password" prompt.

If you still can't get in, reach out to samsung - 1-800-samsung
https://www.samsung.com/us/support/contact/