Original topic:

S23 Disabled

(Topic created: 05-22-2023 12:55 PM)
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dg42
Constellation
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Galaxy S23

Bought this phone from a third-party in March 2023. I received this message a month later. 

This device is disabled because it was reported as lost, stolen, or has an outstanding balance due to failure to meet trade-in terms. If purchased from Samsung.com check the email used at the time of purchase for an email sent by Samsung for the next steps. If didn't purchase this device from Samsung.com, please return the device to the place of purchase.

I checked that it wasn't stolen and it isn't. i think it may be from the trade-in issue.

Is there anything Samsung can do to help me?

Can I pay for it to get it unlocked?

Can Samsung Support reply to this?

1 Solution


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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@dg42 You would need to get this cleared up by the 3rd party that you bought it from. 

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@dg42 You would need to get this cleared up by the 3rd party that you bought it from. 

dg42
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Galaxy S23

I tried, he refused to help. sold as is. Thanks!

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LongHiker
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Galaxy S23

@dg42 "I tried, he refused to help. sold as is. Thanks!"

So, more than likely they still owe money on the phone or it is stolen. 

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Angel00731
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Galaxy S23
Call samsung and request a imei background.
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Angel00731
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Galaxy S23
Samsung tutor app should be able to answer all your question bcuz they literally ask your permission to get in your phone. A tech does that if you use that app.if the phone
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270
Sun
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Galaxy S23
Caveat emptor!
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Angel00731
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Galaxy S23
In what way is lock? Password /screen lock it e-mail lock? It can be unlock depends how is lock
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dg42
Constellation
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Galaxy S23

The quoted text appears with the passkey and imei #. there's a pin entry box. theres also a Call Samsung, Support and Emergency call option. No other functionality.

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dg42
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Galaxy S23

imei checker.

bought off local FB Market Place like app.

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