Original topic:

Unresponsive screen

(Topic created: 03-02-2024 01:37 PM)
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Kimber06
Cosmic Ray
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Galaxy S23

I have the Samsung galaxy S23 ultra and it was working fine but it glitches when I try and text and scroll email etc. It was after an update. I did the trouble shooting. With tmobile and Google issue. I turned off everything and I got rid of my games because they say 3rd party games can do it but now I have no games, I can't use the fun new features. But pay so much for a nice phone. I'm truly scared to try an IPhone because for 20 years I've only had Samsung. The tmobile tech told me to wait til next year to do an upgrade and give it a couple weeks for Samsung to do updates. Does anyone else have this issue.

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stratguy
Galaxy
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Galaxy S23
I have issues with unresponsive scrolling. There are sometimes dead spots that don't respond to scrolling when using Amazon and YouTube.
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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hey there! I can absolutely understand needing your screen to respond to your scrolling and typing. 

 

I would start with trying to clear the cache of the device by following the below steps.

With the device off, press and hold the Volume Up and Power keys.
When the device turns on and logo displays, release both keys.
Use the Volume keys to highlight wipe cache partition, then press the Power key.
Continue using the Volume and Power keys to confirm your choice if prompted.

 

You can also back up the device and try a factory data reset to see if that will help the issue as well. 

Navigate to and open Settings, and then tap General management. Swipe to and tap Reset, then tap Factory data reset, and then review the information. When you're ready, swipe to and tap Reset. If you have a security lock set, you will be asked to enter the credentials.

 

If you're still having the same issue I would then suggest having a certified technician take a look at it. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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