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[Galaxy S25 Series] How to fix Knox Matrix draining battery and overheating phone

(Topic created: 05-13-2025 11:19 PM)
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Galaxy S25
Knox Matrix is draining the battery and overheating the phone. Impossible to work that way. I hope that Samsung publish an update soon to fix this. I'm concerned that the battery can start expanding or leaking because it is to hot and i need to keep the phone charging to go thru my work shift. Really bad situation...
 
954 Replies
AAbbott
Cosmic Ray
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Galaxy S25
Well, there you go. Firefox is chewing your battery.
cypress585
Halo
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Galaxy S25
Its not acceptable, compared to other competitors its a embarrassment how terrible the optimization is. After a google play or software update over 8 hours of battery life I was getting and under 8 gigs of ram of usage, then two days later it went back to 5ish hours of battery life and garbage stutters and how laggy it felt. Take IOS example, ios 26 not only with features but they also focus on optimization vs samsung customization and more Ai slob and features. That's it.
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Galaxy S25

 Thats a huge change. Never experienced that with my 24 ultra. ๐Ÿ˜ฒ

Hooouuu
Constellation
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Galaxy S25
After the April update, my s24 ultra is doing some crazy stuff, its annoying
lenangake
Constellation
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Galaxy S25

bought my s24 a few months ago, but now the battery seems to drain very quickly. planning to visit the service centre as the phone is under warranty. I did talk to a known guy, he said that the service centre guys might reject my warranty claim citing water damage. though I've never let my phone near water. anyone faced the same issue and got it fixed? comment below please.

Imprezz
Cosmic Ray
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Galaxy S25
Have you done a diagnostic test on the phone?
Elizabath
Asteroid
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Galaxy S25
Maybe it a second hand phone
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user_ams007
Planetary Samsung Care Ambassador
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Galaxy S25
Battery life is extremely important. First question: Did you purchase the device brand new in the box or from a third-party company (eBay, etc.)? It's possible that the battery was already degraded when you purchased it. I'm not sure how exactly you have a warranty on an S24 unless it was part of your purchase. Just take your device to the service center that the company you purchased it from recommended. Otherwise, you can take your phone to UBreakufix to get a battery replacement. But it's not going to be covered by the factory warranty
connor374219
Constellation
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Galaxy S25

This update makes my phone drain it's battery every minute every minute, before it used to last 1 or 2 days active use, now it doesn't even last an hour, the ui all of it sucks, Samsung really needs to re think there terrible design, they need to fire all people that created this horrid trashy ui

JoeyCrack01
Asteroid
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Galaxy S25
Don't know how I got here what phone you have I don't have my glasses but I don't even see the difference with the new update I gotta check to see if I got it but do you I updates I never understand they donit'll change anything for me I guess back in the day When you would go from one dessert flavor to another it added all kinds of cool stuff it would change things I didn't know how to do things I wasn't good with all that stuff when I first got my smartphopost I really was scared to get rid of the black berry I didn't touch her try blah I didn't trust touchscreens