Original topic:

Galaxy S24 Users Report Battery Drain Issues

(Topic created: 3 weeks ago)
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SamsungKyle
Samsung Moderator
Samsung Moderator
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Galaxy S24

Hello Community Members. We understand the frustrations caused by the battery drain on your phones and have found a solution.  This is occurring on T-Mobile phones because of the mobile services app.  In order to remove the application, first open Settings, then open Apps, press the filter and sort icon to the right of Apps. Then turn on Show System Apps and search Mobile Services. Select the three dots to the right of mobile services, and then select Uninstall updates. You will need to select OK. After you have selected OK make sure to check the version it should be downgraded.  

This will get you back up and running. If not, donโ€™t hesitate to reach out to us once again!  Thank you for being a Samsung customer.

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95 Replies
meself
Honored Contributor
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Galaxy S24
Not aware of any update fix as of now but its possible it could be in may update
Mujibar
Honored Contributor
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Galaxy S24
Samsung hasn't even acknowledged there's a problem.
ShaydeAngel
Comet
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Galaxy S24
That would make too much sense.
Mujibar
Honored Contributor
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Galaxy S24
That's not how they roll
ShaydeAngel
Comet
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Galaxy S24
I've learned nothing with Samsung makes any type of sense.
Mujibar
Honored Contributor
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Galaxy S24

Good thing to learn! No sense trying to figure them out. They'll never share any info, anyway. 

Robin621k
Honored Contributor
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Galaxy S24
Starting to make the rounds on blogs and sites.
Mujibar
Honored Contributor
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Galaxy S24
Took long enough. We've been seeing reports here for almost 2 weeks.
sweetpy
Constellation
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Galaxy S24
I need this now app page please and thank you
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@Bwailer17 Are you using T-Mobile? 

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