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Original topic:

Battery Protection Turns Off When Using Wireless Charging

(Topic created: 02-10-2024 06:03 PM)
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neilth
Red Giant
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Galaxy S24
Three times in the past twenty four hours, I have encountered what must be a bug in the One UI 6.1/Android 14 software on my S24 Ultra. I have battery protection enabled and set for maximum protection. Three times I attempted to use wireless charging, only to discover that after several minutes of charging wirelessly, battery protection is no longer turned on. This problem does not occur when using conventional wired charging. I have submitted an error report in the Samsung Members app and will see if I get any response. 

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Solution
neilth
Red Giant
Options
Galaxy S24

I was contacted by Samsung tech support and they remoted into my phone and resolved the problem.

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3 Replies
PghLei
Galaxy
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Galaxy S24
I've noticed that too.
neilth
Red Giant
Options
Galaxy S24
Thanks for letting me know. Hopefully, Samsung will add this problem to the list of S24 issues needing to be corrected.
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Solution
neilth
Red Giant
Options
Galaxy S24

I was contacted by Samsung tech support and they remoted into my phone and resolved the problem.