I am contacting you regarding a persistent multi-touch issue I have encountered on my Samsung Galaxy S24 FE, which I purchased approximately one month ago. Despite multiple troubleshooting attempts and even a full system update, the issue remains unresolved.
:wrench: Issue Summary:
While playing FPS games such as PUBG Mobile and Call of Duty Mobile, where two-thumb controls are essential (left thumb for movement, right for camera), the device exhibits severe touch instability when both thumbs are used simultaneously. The screen begins to jitter or shake uncontrollably, making it nearly impossible to aim or control movement properly.
This appears to be a multi-touch related issue, as single-finger input performs normally.
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:white_heavy_check_mark: Steps I Have Taken So Far:
Removed screen protector and tested the bare screen
Enabled and disabled Touch Sensitivity setting
Updated from One UI 6 / Android 14 to One UI 7 / Android 15
Performed a factory reset
Ran internal hardware diagnostics (#0#) – no issues detected
Installed and tested with MultiTouch Tester app: screen input jumps when two fingers are used
Tested with multiple games and different control layouts
Verified issue persists with and without accessories
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:pushpin: Conclusion:
This seems to be a firmware or driver-level issue related to multi-touch handling during gaming. The issue does not appear to be caused by hardware damage or screen protectors. It is not game-specific and replicates across various apps and conditions.
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:direct_hit: Request:
I kindly request that this issue be escalated to your technical or engineering team for review. It may require:
A firmware patch or calibration update
Investigation of the touch driver in Galaxy S24 FE
Optimization of multi-touch performance for gaming use
I can provide screen recordings or additional logs upon request.
Thank you for your support. I appreciate your help in resolving this issue.
You need to put in an error report. This is a peer to peer help forum. Samsung tech support does not read the forums. Error reporting can be accessed through the members app support tab, send feedback.
