Samsung cloud backup/restore suddenly missing?

[Locked-n-Loaded]

My s24U had Samsung Cloud. All my data is backed up into it. I can see it on the Samsung Cloud website. I can see it on my S20+ in the account settings. 

BUT, now, suddenly, my S24u is missing the settings under account. And the app is disabled. It's just dead. So I can't restore my data. My data is locked in the Samsung cloud & unobtainable to restore! But I can see it's there from a backup on 7/26/25

VZW says it's Samsung and they deprecated the Samsung cloud. Samsung says it's VZW and they are blocking the functionality. 

The app IS on my phone  but it's disabled and greyed out and you can't access it and it's matching settings within the account don't exist anymore. And they did just last week.

This is what the account interface should look like notice Samsung cloud. This is on my s20 plus right now. 

here's a screenshot from a backup from the Samsung cloud on my Verizon s24 ultra just last week. So we know it worked and we know it's there. 

 here is a screenshot from the Samsung cloud app on my s24 ultra but it is now unusable and you can't interact with it open it enable it or do anything with it. 

 this is a screenshot of what the s24 ultra backup and restore area looks like now and notice no longer to Samsung cloud exist as an option it's just... Gone

According to Verizon this isn't possible because Samsung cloud hasn't worked for years. But yet here's the very proof that it has and does. According to Samsung it absolutely does work and I know for a fact it does. 

So what happened?? Where did it go? How is it there just last week and now it's gone? How can Verizon say it's a no longer supported app when it is? 

I now cannot restore my s24 ultra with any of the settings any of the home screens any of the app settings it's all stuck in the cloud and not accessible despite the fact the s24 ultra backup is right there in plain sight backed up into the Samsung cloud.

[Locked-n-Loaded]

BTW.... I think what you're missing is there's no point in me backing up my current s24 ultra with the function you're talking about because it's not up to date it's out of date. The s24 ultra backup that's in the cloud is more up to date with all of my apps and settings and preferences etc. so if you use the service you're talking about what do you make a 30-day backup of to restore? You can only back up your current phone. So if one of my phones is an s20 plus and I backed that up I could restore that to my s24 but that's not the same setup with the same settings in the same layout so it's pointless to back it up and then restore it to the s24 ultra. And by s24 ultra now is not worth backing up because it's not as up to date as the one that was in the cloud in terms of all of my settings and layouts and theme and everything. 

Get it?

[Robin621k]

What did you do to your phone that you need to restore it from a previous backup?

[Locked-n-Loaded]

I've explained it all but...

App settings (100s of them tweaked to my perfection, ALL APPS & their settings)

All logins have to be redone (100 apps)

Home screen layouts, tweaks, settings, designs 

Good Lock is all lost, I need to setup ALL my good lock tools (100s of settings)

Apps that had preferences like Gboard which hadancustom dictionary, auto notification which has custom built modes, all Samsung modes are gone, macdroid custom function, etc)

All system settings have to be redone

All theme and layout, colors, fonts, icons, styling I've done to my taste.

It's not about the images, vids, docs, etc. I can't "restore" all of these years worth of accumulated tweaks I've carried from phone to phone because I now can't grab the ongoing files from Samsung Cloud and "restore" them. In the past I would have a phone all tweaked out and before I upgraded I would back it up everything to the Samsung Cloud get the new phone hit "restore" and ALL of that is restored to the exact specifications it was on the previous phone. 

All of that is gone now because I can't download those files and "restore" them to my phone. As I said, this isn't about just vids, photos, docs, files. It's about not being able to set the system exactly the way I like it and had it that's all been lost because I can't get access to that backup I made last week because Samsung Cloud is now deactivated. 

I don't know how much better or well or how many times I can explain this.