Are you using a 3rd party app for your Videocalls?
There are several options: 1. WhatsApp 2. Messenger by Facebook 3. Google Meet 4. Zoom 5. Microsoft Teams
Most of this apps required you to have the person you want to call in your contacts. A WiFi connection is recommended. Don't forget when installing your selected app, to give permissions to access your camera (this will prompt and ask you automatically, just click Yes).
When you open any of the mentioned apps, look for the person you want to call by starting a New Chat or Conversation (depending on the app you chose).
Then, when the conversation is open, click on the Camera Icon. Let me know if you meed more help.
As a side note the other person should be using the same app you are using for the call.
I understand that there are other apps but what's the point of upgrading if I can not use a key feature on my phone app. Very unacceptable. If I would have known this was going to be an issue I would have purchased something else.
