Fingerprint sensor not working properly after last update

letaap · Monday

Does anyone else's fingerprint not seem to work since the last update? My fingerprint sensor will work randomly and then most times doesnt. I tried re-registering it but nope, doesnt get past the 20%. I dont have a screen protector on and it isn't scratched on the sensor area. I have the s25 ultra

SamsungMod · Wednesday

Hey y'all! I understand how important it is to have your Fingerprint sensor working to be able to access certain stuff on your phone. Try checking out this article here: https://www.samsung.com/us/support/troubleshoot/TSG10005025/. This link gives additional steps on Fingerprint concerns.

If the steps does not work, a service repair may be required.

Here are all the service options available:

Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Contact customer service directly at 1-800-726-7864

To visit a certified repair center near you, click on this link: https://www.samsung.com/us/support/service/locations/

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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uservHs2zzmKg6 · Monday

im having this issue, at times im having to really press my fonger in the screen

innergray · Monday

if you're using samsung pass you're better off switching to google password manager, since most samsung apps are dysfunctional. you should check if your sensor is working in diagnostics occasionally.

letaap · Monday

I tried that but it tells to register it and it doesn't get past that part so it doesn't really tell me if the sensor is working or not in the diagnostic. Everything else did pass though

innergray · Monday

dam like it won't let you register a fingerprint? not even to unblock your phone?

letaap · Monday

No! It used to pick it up randomly but then it stopped and i deleted it and tried registering a fingerprint that thing keeps telling me keep my finger inside the circle when it is 😑. And I love the fingerprint cause I have apps (like my kids doctors) that I open with the fingerprint cause I always forget the password lol

innergray · Monday

aw that sucks, that's my biggest fear! you should go get the phone checked at a center or talk with an agent / submit a report on the support section 💔

letaap · Monday

That's as far as it goes lol then it tells me keep my finger in the circle. I had a smart tutor try to help me but they told me mail my phone in which takes 5-7 business days and i can't do that.

innergray · Monday

you're better off scheduling an appointment and take it in person, you can search for the nearest help center in the support tab on here.

or try remote management, they can try to troubleshoot it in real time for you.

letaap · Monday

I found one but I gotta drive an hour to send it to a tech. Smart tutor tried troubleshooting it but he said its hard without physically seeing the phone

Original topic:

Fingerprint sensor not working properly after last update

1 Solution