Original topic:

Samsung Wallet does not work after Update

(Topic created: Tuesday)
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RenรฉeC
Asteroid
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Galaxy S25

I have the S25 Ultra. My cards do not work after the update. Please fix this. 

4 Replies
Teepea313
Galaxy
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Galaxy S25
Mine didn't either I had to delete and reinstall
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AAbbott
Cosmic Ray
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Galaxy S25

It's rare, but not unusual to have to re-install your cards after an update to the Wallet app.  Sometimes there's just no way for an update to add new features without interfering with the cards (and sometimes they just skrew up).  Try @Teepea313 's solution and see if it works.  If you are still having an issue after that, put in an error report.

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SamsungMod
Community Manager
Community Manager
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Galaxy S25

Hello @RenรฉeC, thank you for reaching out to the Community we understand how frustrating it is when your apps don't work as intended. I have listed a few steps that you can try to get this issue resolved. 
1. Restart Your Device โ€“ A restart may help to resolve temporary glitches caused by the update.
2. Clear Cache and Data โ€“ Go to Settings > Apps > Samsung Wallet > Storage > Clear Cache and Clear Data. This can help resolve any bugs caused by the update and reset the app.
3. Reinstall Samsung Wallet โ€“ If clearing the cache and data does not fix the issue, uninstall the app and reinstall it from the Galaxy Store to ensure you have the latest version.
4. Check for New Updates โ€“ Sometimes, bugs from a recent update are fixed with subsequent patches. Go to Settings > Software Update to check for any new updates that may address the issue.
5. Verify Permissions โ€“ Ensure that the app has the necessary permissions enabled for fingerprint and PIN verification under Settings > Apps > Samsung Wallet > Permissions.
I hope that this information was able to clear up the issue. Please feel free to let us know if it helped.




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


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Datnerd
Constellation
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Galaxy S25
My S26 Ultra is having the same issue. I have tried everything, restarting the phone, resintalling the app. The app only works once, after one payment I will have to restart the phone to do it again.
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