Direct Voicemail Issues

[PlayboyZay]

I’ve been testing Direct Voicemail and it’s not behaving consistently. Curious if others are seeing the same.

Environment

Carrier: Google Fi
Device: S26 Ultra Unlocked

Main issues

• Declining a call using red button (swipe or tap) sends it to carrier voicemail, not Direct Voicemail
• Auto-send to voicemail works briefly, then reverts to carrier voicemail
• No setting to force declined calls to Direct Voicemail
• Direct VM vs carrier vm depends...
  • Bottom option on incoming calls reverts to “Send Message” instead of “More Options” depending on the call type.
  • I've tested locked/unlocked, apps, home screen, and with the screen off
  • HD+ calls seem to work reliably, but I don't know how to force all inbound calls to use HD
  • Tapping More Options → dismissing it sends call to Direct Voicemail (unexpected)

Missing features and other notes

• No way to:
  • Customize greeting text or record custom greeting
  • Control forwarding (no answer or busy) between Direct Voicemail and carrier voicemail
  • Voicemail settings still tied to carrier
• Call forwarding always falls back to carrier when Direct Voicemail doesn’t trigger
• Custom voice style for Text Call works great after it's setup (which is a really nice feature)

TLDR

• Direct Voicemail seems to rely on HD calling

Anyone else seeing this? Maybe it's just Google Fi, or I'm missing something?

[PlayboyZay]

Do you mind keeping us updated on the ticket status? Maybe I should open my own ticket, but I haven't had the time lately

[userxDDS9Qz6MC]

Same issues here. Has Samsung acknowledged this problem and is there a fix coming?

[Mujibar]

They can't acknowledge what they don't know about. To submit feedback directly to Samsung, use the "send feedback" option on the Support tab of the Members app.