Hey @zombiedemon9 and welcome to the Community. I read that you've been having issues with your device randomly restarting and I would be happy to provide you some assistance. First I would advise you to close out any apps that use a lot of battery. Make sure the device is up-to-date and ensure your case isn't against the power button if you have one on. Also disable auto restart on the device.
To do this you must:
Navigate to and open Settings, and then tap Device care.
Tap Auto optimization, then tap Auto restart, and then tap switch next to Restart when needed to disable automatic restarts.
Then attempt to Put the device in Safe Mode to ensure third party apps aren't the cause.
On devices without a dedicated Power button, swipe down from the top right of the screen to open the Quick settings panel.
Tap the Power icon at the top of the screen.
Touch and hold Power off until the Safe mode icon is displayed.
Tap Safe mode to start your device in Safe mode.
If you've entered Safe mode successfully, you'll see โSafe modeโ displayed at the bottom of the screen.
See if the device still randomly restarts and exit Safe Mode once you confirm.
Please let me know if this works for you.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
have you checked if your apps and phone are updated? if not, hold the power button and long press the power off button, tap safe mode and reset your phone. could help identify if bad apps are causing your phone to reset.
Hey @zombiedemon9 and welcome to the Community. I read that you've been having issues with your device randomly restarting and I would be happy to provide you some assistance. First I would advise you to close out any apps that use a lot of battery. Make sure the device is up-to-date and ensure your case isn't against the power button if you have one on. Also disable auto restart on the device.
To do this you must:
Navigate to and open Settings, and then tap Device care.
Tap Auto optimization, then tap Auto restart, and then tap switch next to Restart when needed to disable automatic restarts.
Then attempt to Put the device in Safe Mode to ensure third party apps aren't the cause.
On devices without a dedicated Power button, swipe down from the top right of the screen to open the Quick settings panel.
Tap the Power icon at the top of the screen.
Touch and hold Power off until the Safe mode icon is displayed.
Tap Safe mode to start your device in Safe mode.
If you've entered Safe mode successfully, you'll see โSafe modeโ displayed at the bottom of the screen.
See if the device still randomly restarts and exit Safe Mode once you confirm.
Please let me know if this works for you.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Thank you for that information. If your device is still restarting in safe mode then I recommend that one of our certified service technician take a look at your device. You can Private Message any moderator by selecting and clicking on the chat option with your: Full name:
Physical address:
email address:
confirm contact number:
model and IMEI number:
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
