S26 Ultra Overheating issue

Vertex7 · ‎03-19-2026

I recently upgraded from the the S24 Ultra to the S26 Ultra. It worked well initially, but I've noticed error message of overheating and camera shutting down. Anyone else havomt this issue?

SamsungMod · ‎04-05-2026

Hello Chucky65,

I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

Youu · ‎03-19-2026

This is my s26u
You can download thermal guardians from the good guardians app and find out why your phone is running out

Yikmin · ‎03-26-2026

Hi.. cannot find the app at galaxy store

Youu · 4 weeks ago

You need to download good guardians in app store to download thermal guardians

SamsungMod · ‎03-19-2026

Hello Vertex7, welcome back to the Community! We’re excited about your new upgrade, but understand how frustrating it may be to have your phone overheating on you. I will be happy to help you today. First I would like to ask are you using a charger that is made specifically for this phone? Another question does the phone get hot when you receive message notifications?

Nevertheless, please check these troubleshooting steps here for the time being for further assistance: https://www.samsung.com/us/support/answer/ANS10002887/

Do not hesitate to reach back out and respond to us with regards to whether this has helped or not! We look forward to finding a resolve with you.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Vertex7 · ‎03-19-2026

Yes, I am using the charger specific to my phone. No, it doesn't get hot when a message notification is received.

elcubed · ‎03-19-2026

I have a galaxy 22 ultra and in the past 6 months the camera app will shut down, and also seems to be causing my phone to heat up. So its not just you!

useruPXaYhGgVr · ‎03-19-2026

Mine also gets blazing hot along with the wifi issues, as in doesn't stay connected and very slow. Under 20mb down

useruPXaYhGgVr · ‎03-19-2026

Mine is the 26 ultra

Ak26 · ‎03-30-2026

I have experienced my S26 ultra overheated randomly in my pocket so I had to turn it off. I was also using Android Auto running Waze and a Radio app, when my phone wss in the inner pocket of my coat. I had to turn it off to cool down. I did not have this experience with my s22 ultra

Original topic:

S26 Ultra Overheating issue

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