I recently upgraded from the the S24 Ultra to the S26 Ultra. It worked well initially, but I've noticed error message of overheating and camera shutting down. Anyone else havomt this issue?
I've experienced this as well with my S26 ultra. I had it about a week before it randomly overheated (it was sitting on my desk). Then it did again while I was listening to audible. Never had that problem with my S24 ultra.
I also upgraded from the S24 ultra to the S26 ultra. My phone was 11 days old when it severly overheated. I even got a minor burn on my hand when I picked it up off the table. I couldn't even hold it. The phone was never dropped, wet or damaged in any way. I only use an authentic Samsung cord and power block. I even purchased the Samsung fast charging block that specifically went to this S26. My phone was sent back to Samsung for replacement. I am currently waiting. It has been a slow process. I have purchased nothing but Samsung for many years and this is the first time I have had an issue. I hope Samsung fixes this issue so others don't go through the same thing. It is upsetting when you buy something new, only made one payment and it is defective. I want to use my new phone ๐ช
I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you donโt wish to call, I would recommend speaking with our Live Chat team.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
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I believe my phone already went to that specialized team of engineers and they are working on it. I am hopeful that they will figure out the problem so it doesn't happen to others. I sent them photos of the phone and injury, video of the purple lines, reciepts and I answered some questions. I am praying I will get an email tomorrow that a replacement is on it's way ๐ It was an amazing phone until this happened. Happy Easter ๐ฐ
