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Constellation

Re: S8 Fingerprint scanner stopped working

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Yes, all of the above are not issues. It has just gone completely dead. No sign of life whatsoever - how can I 'reboot' it without having to go reset to factory settings?

 

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Samsung Moderator
Samsung Moderator

Re: S8 Fingerprint scanner stopped working

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I know that it is not ideal but a factory reset may be what you need. Please make sure to back up all data prior to doing so.

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Astronaut

Re: S8 Fingerprint scanner stopped working

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Mine got same error after i reset factory setting i tried all kinds of work around chat rep told me but still not working i cannot try to scan in different angle because its already giving an error before u can ur finger duh

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Samsung Moderator
Samsung Moderator

Re: S8 Fingerprint scanner stopped working

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Can you tell me the troubleshooting steps you have tried?

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Constellation

Re: S8 Fingerprint scanner stopped working

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Have you found a solution bc mine has done the same thing and nothing else works

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Astronaut

Re: S8 Fingerprint scanner stopped working

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This worked for me ... thanks for the post 

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Asteroid

Re: S8 Fingerprint scanner stopped working

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Same issue here!  Even made sure recognition registration was done in its Otterbox Defender case!!  Took forever to get the tough sensor to identify and register to begin with. Real shame as this tech has been around forever and work in less sterile conditions.. 

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Constellation

Re: S8 Fingerprint scanner stopped working

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Constellation

Re: S8 Fingerprint scanner stopped working

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I recently discovered that silion cases cause issues with the scanner and the touchscreen as the sensors sense the case and think it's a finger....  Samsung's solution is to lot use a silicon case until they update the samsung software on the phone.   Smiley Tongue

 

So yeah, try the scanner without the case and see if that's the issue.... 

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