Yes, all of the above are not issues. It has just gone completely dead. No sign of life whatsoever - how can I 'reboot' it without having to go reset to factory settings?
Mine got same error after i reset factory setting i tried all kinds of work around chat rep told me but still not working i cannot try to scan in different angle because its already giving an error before u can ur finger duh
Same issue here! Even made sure recognition registration was done in its Otterbox Defender case!! Took forever to get the tough sensor to identify and register to begin with. Real shame as this tech has been around forever and work in less sterile conditions..
I recently discovered that silion cases cause issues with the scanner and the touchscreen as the sensors sense the case and think it's a finger.... Samsung's solution is to lot use a silicon case until they update the samsung software on the phone.
So yeah, try the scanner without the case and see if that's the issue....