cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Spontaneous screen crack!

JUMP TO SOLUTION

Mine did the same thing. One day all of a sudden there was a diagonal crack that over the coarse of the day extended from top to bottom. A few days later another one appeared. Then a few months later 3 more lines running parallel to the others appeared. I am an old fart and treat my phone with care. I KNOW I did not drop it or press hard on the screen. It is in a hard case when not in my hand.

Reply
Loading...
Highlighted
Astronaut

Re: Spontaneous screen crack!

JUMP TO SOLUTION
yeah actually it does
Reply
Loading...
Highlighted
Constellation

Re: Spontaneous screen crack!

JUMP TO SOLUTION

@SkanderHelali wrote:

Glass does not spontaneously crack.



Phones don't spontaneously light on fire either, unless of course you buy the wrong Samsung product. 

 

If you aren't going to be helpful perhaps you ought to move along. 

Reply
Loading...
Highlighted
Constellation

Re: Spontaneous screen crack!

JUMP TO SOLUTION

I'd also like to add that dogs don't have opposable thumbs.  That being said,  I'm trying to figure out how she dropped it, cracked the screen and then magically put it back on the table face-up the way I left it. 

Reply
Loading...
Highlighted
Constellation

Re: Spontaneous screen crack!

JUMP TO SOLUTION

I had the same experience. I'm on my third S8 (second replacement). However, it wasn't spontaneous.  I did drop it both times but not from the height that would have cracked any previous phone. In fact, I've never cracked a phone screen before in my life. I now have it in an Otter Box commuter case and am very careful with it.

Reply
Loading...
Red Giant

Re: Spontaneous screen crack!

JUMP TO SOLUTION

@user2aM3OgKP5v,

 

I'm sorry to hear that. Like @SkanderHelali said, glass doesn't just 'crack'. It can crack from too much pressure, intense heat, intense cold, blunt objects, etc. In this case, it is considered the accidental damage and is not covered by warranty. The only time damage is considered covered under warranty is if it is a known defect which at this time, is not.

 

There are several options such as:

1. Replacing through carrier

2. Replacing through Insurance.
Check out the following links for your carrier:

AT&T: https://goo.gl/tuPypB
Cotsco: https://goo.gl/gowZBB
Cricket: https://goo.gl/UBZ7FH
Fido: https://goo.gl/HjhUFB
MetroPCS: https://goo.gl/VnhfT7
nTelos: https://goo.gl/7mcwVv
Rogers: https://goo.gl/kgzA7C
Sprint: https://goo.gl/o6URZ3
T-Mobile: https://goo.gl/hMpFy3
Verizon Wireless: https://goo.gl/Phtk9s
Walmart:https://goo.gl/f6LbUC
Freedom Mobile: https://goo.gl/X5Ra4q
Telus: 1-866-281-4537
Koodoo Moble: 1-844-574-1839

3. Best Buy with Samsung Experience Shop inside of it (https://goo.gl/MnGpIL). Here is a Store Locator: https://goo.gl/RS1YXm

4. Samsung Repair Center: https://goo.gl/oaEuyN

5. Ship it to Samsung: https://goo.gl/FyQfKB

(All links are shortened with Google URL Shortener and are safe to click)


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/

View solution in original post

Reply
Loading...
Highlighted
Asteroid

Re: Spontaneous screen crack!

JUMP TO SOLUTION

This should be a known issue I've seen plenty of these complaints online and I've seen 1st hand on my wife's s8+ a week after release day and my s8+ a few days ago..this "new gorilla glass is garbage or some phones got defective glass screen from the manufacturer cause I've never cracked a phone. I'm always upto date when new phones release and I baby my devices. What a shame Samsung..worried too much about exploding batteries but neglected the actual durability of the phone itself

Reply
Loading...
Highlighted
Asteroid

Re: Spontaneous screen crack!

JUMP TO SOLUTION

The most appropriate response to this is 'this is not a known issue, yet'.... This phone had no increased pressure, heat, cold etc... It was in my fanny pack as has every other phone I run with, and this one cracked.. 17 days after purchase.   What a ridiculous piece of junk.  And a huge waste of my money... Now since I don't want to spend the 150 dollar deductible I get to make payments on a broken phone.... 

Reply
Loading...
Highlighted
Astronaut

Re: Spontaneous screen crack!

JUMP TO SOLUTION

Afree lot of screens are cracking to soon after purchase. This is not right at all

Reply
Loading...
Highlighted
Astronaut

Re: Spontaneous screen crack!

JUMP TO SOLUTION

Me too.

Brand new A10. 2 days old. Hairline screen crack across the screen. I have never cracked or even scratched a phone before. 

Faulty screens. Something here is not right.

Reply
Loading...