Hello I've been having an issue with my phone. The phone automatically turns off while its locked during sleep, I've tested it many times and when I turn off the fingerprint biometrics unlock the problem goes away but as soon as I turn it back on it begins once more. I've read a couple articles and it seems some people are having the same problem. This is extremely annoying because I love the fingerprint scanner and it's convenience. I would love to get this sorted out please anyone I would love some help
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Hey, sorry you are experiencing an issue with your fingerprint scanner. Try the following steps. Let us know if this helps.
Fingerprint Scanner Not Working:
Perform the following: