2 days ago I finally got the UI 8 update for my GW 4. I Started the download and install, but it did not end well. I'm not sure if my battery died during the install or if it was just a failed update. Either way, my watch is stuck in Odin Mode (download mode). I've tried doing doing a factory reset from recovery mode, but once I select recovery, it reboots, then shows the loading "gears" and looks like it's loading, but never gets past 25%, once that screen times out, I get the green droid guy for a second before it restarts and goes directly to Odin mode again. I never get the option to factory reset.
My watch doesn't show up in my wearables app either. The app looks like it's ready to set up a new watch, but can't connect. I can't connect to WiFi due to Odin mode (obviously) so I can't factory reset from anywhere. I'VE LITERALLY BEEN TRYING EVERYTHING I CAN THINK OF FOR 2 TO 3 DAYS AND IT'S JUST A SAD, ENDLESS LOOP!
Can anyone help me PLEASE. I don't want to buy another watch, I like mine! Honestly, I can't afford to buy another right now.
Hi Vickih78, welcome to the Community! I do understand the frustrations youโre having with your Galaxy Watch 4 I would hate to have my watch stuck on a loading screen when I just want it to tell me the time! In this case I believe the best option would be going to a third party servicer, (A Samsung Authorized Service Center). A shout-out to AllOverTechware for recommending this solution.
I would also recommend letting a service technician take a look. As we would like to gather additional information and look at this from a case by case basis, please provide the full model code and imei number of the device as well as your best contact phone number, name, and email.
