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Original topic:

New Galaxy Watch does not count steps

(Topic created: 08-31-2018 08:41 PM)
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Galaxy Watch

Hi! Just got my Galaxy Watch yesterday. And already today it stopped counting steps. It counted a little and then all together quit. I reset it multiple times and after the third time it counted 50 steps and quit again. Any one else is having this issue?

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userXnG0DHQTSw
Asteroid
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Galaxy Watch

Mine is SM-R810

Software version 4.0.0.0

R81OXXU1BRH3

 

I HANE THE note 9 with all the updates done  

 

I

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userXnG0DHQTSw
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Galaxy Watch

Here is the information you wanted:

 

I have the 42 MM Black

Bluetooth:74:EB:80:CA:11:11

 

Model SM0R810

S#R5AK805681H

Tizen 4.0.0.0

Software Address of R810XXU1BRH3

Knox 2.3.3

SE for Tizen 2.0.0

TIMA 3.0.0

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userXnG0DHQTSw
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Galaxy Watch
Also connecting with Samsung Health 6.0.0.085 to a Samsung Note 9
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userXnG0DHQTSw
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Galaxy Watch
Trying to put this all together:
I have the 42 MM Black
Bluetooth:74:EB:80:CA:11:11

Model SM0R810
S#R5AK805681H
Tizen 4.0.0.0
Software Address of R810XXU1BRH3
Knox 2.3.3
SE for Tizen 2.0.0
TIMA 3.0.0
Bluetooth
Connecting to Samsung Health 6.0.0.085
To a Samsung Note 9 running the most recent update to Verizon Network
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userDfypbDO5BE
Constellation
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Galaxy Watch

Watch model number: SM-R760

 

Watch baseband / software version: 

Tizen 3.0.0.2

R760XXU2CRH1

 

Type of phone connected to: huawei nova 3

 

 

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userzMca5X1eCE
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Galaxy Watch

Watch model number: SM-R810

 

Watch baseband / software version: 

Tizen 4.0.0.0

R5AK80A9CMA

 

SW version :R810XXU1BRH3

KNOX 2.3.0

 

Type of phone connected to: huawei p-Smart

 

Mine counts around >50% of the steps compared to Fitbit Charge2. Went for a 12km run with S-health on GPS ( tracked correctly), but the summary of the step counter in the app / phone reports circa 6000 steps and a distance of 6.6km

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userbkYUDipAsJ
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Galaxy Watch
Watch model number: Galaxy Watch 46mm

Watch baseband / software version: R800XXU1ARH1

Type of phone connected to: Samsung Galaxy 8

Bluetooth:
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userxuxRNXZQrS
Constellation
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Galaxy Watch

Watch model number: SM-R810

Watch baseband / software version: R810XXU1BRH3 / TIZEN 4.0.0.0

Type of phone connected to: Samsung Note 9

Bluetooth or carrier version:  Bluetooth

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userItRiC6PIcb
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Galaxy Watch

Model No: SM-R800

Software Version: R800XXUIBRH3

Phone: Samsung Galaxy S8 (all updates)

 

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userhYHNPoluLP
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Galaxy Watch

Model sm r810nzdaxa4

Connect to galaxy 9 plus

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