JUMP TO SOLUTION Solved

Original topic:

SmartThingsFind not working

(Topic created: 08-17-2023 10:54 AM)
1687 Views
NabberNate
Asteroid
Options
Galaxy Watch

I have setup and registered my watch 6 and it is working correctly.  However, SmartThings does not see it as a registered device.  Does anyone know what can be done?  Product Support sends me to Account Setup who then sends me back to Product Support.  Super Frustrating!

JUMP TO SOLUTION
13 Replies
Solution
NabberNate
Asteroid
Options
Galaxy Watch

I finally got it to work.  The phone it's paired to does have to be a Samsung phone.  20 hours later... finally.   Now the question is do I have to keep this phone active or can it just be a one time setup?  Stay tuned...

VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy Watch
Glad you solved this! Nice job! 😀👍
0 Likes
NabberNate
Asteroid
Options
Galaxy Watch

Also, the phone it's paired to also has to be turned on in order for the location tracking to work.   You can make calls from the watch  with the paired phone turned off but location tracking does not for some strange reason. 

0 Likes
NabberNate
Asteroid
Options
Galaxy Watch

I had to make the Samsung account over 13 but the Google account is under so maybe it just crossed wires?  I'm fresh out of ideas so going to give it a try.  Thanks!