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Original topic:

SmartThingsFind not working

(Topic created: 08-17-2023 10:54 AM)
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NabberNate
Asteroid
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Galaxy Watch

I have setup and registered my watch 6 and it is working correctly.  However, SmartThings does not see it as a registered device.  Does anyone know what can be done?  Product Support sends me to Account Setup who then sends me back to Product Support.  Super Frustrating!

1 Solution


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Solution
NabberNate
Asteroid
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Galaxy Watch

I finally got it to work.  The phone it's paired to does have to be a Samsung phone.  20 hours later... finally.   Now the question is do I have to keep this phone active or can it just be a one time setup?  Stay tuned...

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9 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
You're wanting to set up your watch with SmartThings Find so you will be able to locate it, is that correct?
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NabberNate
Asteroid
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Galaxy Watch

Yes, that is correct.  It shows as a registered device under My Pages and products (https://www.samsung.com/us/support/account/products/) but NOT under my Samsung Account (https://account.samsung.com/) and not as a registered device in SmartThings.

 

NabberNate
Asteroid
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Galaxy Watch

I've taken your advice and the same issue exists.  My daughter's Gmail account is a child is that perhaps the issue?  Maybe create a new Gmail account to use?  So frustrating why it doesn't show up as a registered device when I can see that it has been logged into.

NabberNate
Asteroid
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Galaxy Watch

I'm out of ideas and hope.  The watch shows as registered under my page => my products but it does not show as registered in smart things find under the same account.  I don't know how to get it to show and customer support is not helpful.

I'm going to call it broken and return it I think.  I can't believe how much time I have spent on this =(

NabberNate
Asteroid
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Galaxy Watch

The phone I'm paired with is not a Samsung so I can't use the members app.  Could that be a part of the issue?

VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
I can't say for sure that's what it is, but I have been hearing multiple reports of other individuals not being able to use certain other Samsung services with non-Samsung phones lately. 😞
Solution
NabberNate
Asteroid
Options
Galaxy Watch

I finally got it to work.  The phone it's paired to does have to be a Samsung phone.  20 hours later... finally.   Now the question is do I have to keep this phone active or can it just be a one time setup?  Stay tuned...

NabberNate
Asteroid
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Galaxy Watch

Also, the phone it's paired to also has to be turned on in order for the location tracking to work.   You can make calls from the watch  with the paired phone turned off but location tracking does not for some strange reason. 

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NabberNate
Asteroid
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Galaxy Watch

I had to make the Samsung account over 13 but the Google account is under so maybe it just crossed wires?  I'm fresh out of ideas so going to give it a try.  Thanks!