Trying to file a report but can't seem to do so for the watch? Posting here to the community.
I "upgraded" from the Watch 5Pro LTE, running One UI 5, that was having significant issues. One of the main issues was, I could not listen to music downloaded or streaming on the watch to my Bluetooth headphones while tracking a run, hike, walk, etc. The watch would throw up a warning screen about overheating, yet, the watch was not hot at all externally.
The watch then goes into Airplane mode and cuts off all activity, Bluetooth, and GPS, until it "cools down."
I thought for sure that going to a faster processor and upgraded internals, and running One UI 6, that the Watch 7 Ultra would not have this issue.
Well, for about 2 miles, no issues at all.
But right at the end of my walk, pow, the warning hit! Everything shuts down into airplane mode. Granted at the end of my walk I initiated my car to start. All things the watch is supposed to do.
My conclusion is that it has to be a software issue where the overheating warning ⚠ is way to overly aggressive.
Hello, Welcome to the Community. We can certainly understand your frustration with the watch overheating. Here is an article with some factors that can affect the temperature of the watch. https://www.samsung.com/us/support/answer/ANS00076952/
Also check to see if the software is up-to-date. If the watch is still overheating, then it would be recommended to have the watch evaluated by a certified technician. You could also contact your place of purchase to see what options they may have available. You can use the following link below to request service. https://www.samsung.com/us/support/service/
or by contacting customer service at 1-800-726-7864.
Were you on LTE network or WiFi or just a Bluetooth connection to your phone? I've only had it happen when I am running solo with the watch and without the phone. If I have the phone nearby, I only have Bluetooth on.
So, from what I have been reading, the issue started with the Watch 4 LTE models and may be a result of the watch not getting a good cell signal. Others have noted that it may be the carrier has the watch miscategorized. I called TMobile and my watch was setup as an ad-on to my phone. They were able to change that. Just trying to rule everything out. Tmobile said they would also work with Samsung to trouble shoot.
Hello, Welcome to the Community. We can certainly understand your frustration with the watch overheating. Here is an article with some factors that can affect the temperature of the watch. https://www.samsung.com/us/support/answer/ANS00076952/
Also check to see if the software is up-to-date. If the watch is still overheating, then it would be recommended to have the watch evaluated by a certified technician. You could also contact your place of purchase to see what options they may have available. You can use the following link below to request service. https://www.samsung.com/us/support/service/
or by contacting customer service at 1-800-726-7864.
