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Original topic:

Crack on the seam for the 3rd time

(Topic created: 09-23-2023 09:09 AM)
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communityuser8678t76
Constellation
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Galaxy Z Flip

This #3 same crack through the seam from folding .. you will not give me a different phone so i will be on here everyday crying true  .

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello, Welcome to the Community. We understand how upsetting screen concerns are. 

For concerns regarding the screen protector, please see the information here: https://www.samsung.com/us/support/answer/ANS00092143/

For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, Welcome to the Community. We understand how upsetting screen concerns are. 

For concerns regarding the screen protector, please see the information here: https://www.samsung.com/us/support/answer/ANS00092143/

For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

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