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Original topic:

Gear S3 frontier sensors don't work

(Topic created: 04-30-2019 04:33 AM)
kairusevon
Astronaut
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Gear and Gear Fit

my gear s3 frontier after the last update, stopped working the heart rate meter, wake up gesture, step counter, basically the sensors are not working, how to solve?

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iceman457
Constellation
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Gear and Gear Fit

Yes I'm also having the same problem And battery drain very fast I even Master reset The watch Any still Doesn't work right Heart rate monitor doesn't work and very laggy the hand gesture doesn't work either And the watch gets very hot I hope Samsung is aware of this Problem

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userKZdDqVovSz
Asteroid
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Gear and Gear Fit

I forgot to mention the battery drain as well. I used to wear my watch for 3 days straight before having to charge it. Now after taking it off the charger in the morning it will have around 40-50% battery life remaining at the end of the day. This also started to happen when the sensors stopped working.  Hopefully they will come out soon with a reasonable answer that will not cost as much as a new watch. 

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Nessie
Cosmic Ray
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Gear and Gear Fit

Samsung is aware of the issue because I have made it my personal issue to complain to them every day until they do something but they are taking absolutely no responsibility for it.

userKZdDqVovSz
Asteroid
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Gear and Gear Fit

Have you been able to get any kind of response from them, good or bad?

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userKZdDqVovSz
Asteroid
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Gear and Gear Fit

I never recaived a response from anyone from Shamsung. But I just replaced the board and everything is working again. 

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user4OpW1tMjNf
Constellation
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Gear and Gear Fit
Any news?
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userIZNSctPspZ
Constellation
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Gear and Gear Fit

There's still no fix yet? This is just ridiculous on Samsung's part. They're so engrossed with the new products that they've simply given up on the loyal customers.

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fahad86
Asteroid
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Gear and Gear Fit

It is quite rediculous that this thread is marked as Solved, while it clearly is NOT.

 

It is quite clear that the issue was caused by Tizen 3.0.0.2.

 

And also quite clear that the users who face this issue have an outdated/mismatching version of MCU Firmware Version: BR010

 

@samsung978531 atleast needs to give an indication if there is going to be a fix for the issue. Maybe with a new firmware!

 

If Tizen 3.0.0.2 caused something in the motherboard to go irrevokably haywire such that the MCU can't be upgraded to the latest Firmware, then @samsung978531 should atleast release a new firmware that would be backwards compatible with MCU Firm Ver: BR010

 

Just speculating!

 

@samsung978531 should issue a fix for the affected users if they really value their customers and their reputation (which at the moment doesn't seem to be the case).

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userKZdDqVovSz
Asteroid
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Gear and Gear Fit

I just received a new board that I ordered from ebay for around $60. It was used but at this point In needed to know if it could be fixed. I am happy to report that I have full functionality again. I am not sure what the updates did to the hardware, but that appears to have been the problem at this point. 

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userKZdDqVovSz
Asteroid
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Gear and Gear Fit

I just replaced the board and it is working again

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