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Astronaut

Annoying chiming sound during viewing

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I purchased a 65" Class TU8000 Crystal UHD 4K Smart TV (2020) 2 weeks ago.  It randomly makes an annoying chiming sound. This sound totally disrupts our viewing experience. Any advice?

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Astronaut

Re: Annoying chiming sound during viewing

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If you are using Alexa on your TV, the chiming sound is coming from an external device such as your cell phone or a tablet. Your external device is constantly getting notifications from Alexa, therefore your TV picks it up and makes the chiming sound. Yes it is annoying. It's an easy fix: open the app on your external device; go into settings; then disable all notifications by turning off all the buttons even for all the amazon accounts. Once they're all off the problem is solved.

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12 REPLIES 12
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Constellation

Re: Annoying chiming sound during viewing

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I purchased the same TV also two weeks ago.  I have the same problem.  It is a two tone chime and no error or notification message comes onto the TV screen.  I contacted the Samsung 800 number and was told to unplug both the TV and soundbar and re-plug them in.  The service agent tried to connect with my TV but then our phone line was disconnected.  The chiming sound returned.  It is random and annoying.  Were you able to make yours go away?

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Constellation

Re: Annoying chiming sound during viewing

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Same problem here we have tried all the supposed troubleshooting- this is incredibly annoying and it seems to be happening to a lot of people- we need a real solution Samsung

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Astronaut

Re: Annoying chiming sound during viewing

JUMP TO SOLUTION

If you are using Alexa on your TV, the chiming sound is coming from an external device such as your cell phone or a tablet. Your external device is constantly getting notifications from Alexa, therefore your TV picks it up and makes the chiming sound. Yes it is annoying. It's an easy fix: open the app on your external device; go into settings; then disable all notifications by turning off all the buttons even for all the amazon accounts. Once they're all off the problem is solved.

View solution in original post

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Astronaut

Re: Annoying chiming sound during viewing

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I have the same TV about a month old. This started a couple of weeks ago. We have tried multiple "Solutions" to no avail!

-Reset and turn off "Smart Things app tap and go" - worked for about 30 min then same notification chime at the loudest possible volume - not a permanent solution

- Do a cold reset on the TV- worked for about 30 min - not a permanent solution

- Remove Alexa Voice Recognition - worked for a few hours - not a permanent solution

- tear my hair out because I keep being told the "solution" and none of them work! not a permanent solution and now I have no hair... 

PLEASE FIX THIS ISSUE it HAS BEEN GOING ON FOR MONTHs and is obviously a sensitivity setting and code error in the software!!!!

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Asteroid

Re: Annoying chiming sound during viewing

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I am having the same problem with my samsung Q60 smart tv. 

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Constellation

Re: Annoying chiming sound during viewing

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same here it is so annoying..had the tv for a couple of months and it starts making this chiming noise sometimes back to back
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Constellation

Re: Annoying chiming sound during viewing

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I have this same issue.  I have attempted several things to try to get rid of this sound.  But so far have been at a loss.

Question, does everyone having this issue use a soundbar?

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Constellation

Re: Annoying chiming sound during viewing

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Samsung really doesn't have anything to fix this.   I just got my tv yesterday.   And I is totally annoying.    Any help would be helpful.   

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Asteroid

Re: Annoying chiming sound during viewing

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Just bought the TU7000 two days ago and am having the same issue.  It primarily happens when walking near the TV or if you tap the back panel.  

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