Original topic:

BT Sport App frame rate

(Topic created: 08-25-2021 10:11 AM)
userQroi4lDQhC
Constellation
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HD and UHD TVs

Hi

Before August, my bt sport app was a brilliant 50fps on my TV. 

The Samsung app is now producing a picture that more jerky than 25fps. 

All other apps are working at 50fps, the now tv stick I have plays bt sport at 50fps on my TV. 

I have reset smart hub/ features, reinstalled BT and still the same problem. BT say I was watching a 50fps stream, so it must be something with the Samsung app itself (given app via now tv works) 

My tv model is UE50MU6120

Any help much appreciated 

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SamsungJam
Community Manager
Community Manager
Options
HD and UHD TVs

 

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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