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Loose reflectors causing random white spots on TV

(Topic created: 12-20-2021 08:13 PM)
userUJg6KGAx9M
Constellation
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HD and UHD TVs

Did some research on a white spot that appeared on my TV.  YouTube has many videos of people with the problem and they showed the problem:  loose reflectors (unglued) that dropped off their location.  Some people had several relectors that had fallen off.  All explained that the reflectors fell off because the glue failed.  Quality assurance problem.

Will Samsung use a stronger glue or provide free re-gluing of the reflectors?

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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand how frustrating this may be. I can not speculate as to whether this is the cause or not because I am not a technician. I do, however, recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand how frustrating this may be. I can not speculate as to whether this is the cause or not because I am not a technician. I do, however, recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator
 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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