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Original topic:

BD-JM57 Blu-ray player power cycling and lack of Samsung accountability

(Topic created: 07-15-2021 10:34 AM)
usertVazke3KFs
Constellation
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Home Theater

I am having same issue as 1,000's of others.  Have Samsung smartphone, multiple DVD's, and a couple Tabs.  They are getting ready to lose a customer.

 

My BD-JM57C is caught in a loop where it is cycling off and on continuously.  When I called the rep acted like he didn't know anything about it.  I called him out by referring to Samsung's own community board where there were over 2,600 comments.  When asked to speak to the supervisor, I was disconnected after about a 10 min wait.

This is a known problem and that Samsung has not come up with a solution except mail the BD-J57 back to us.  They told me mine was "out of warranty" so therefore I would have to pay for the repair that thousands of people have had.  

 

TERRIBLE CUSTOMER SERVICE AND PRODUCT QUALITY.

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SamsungJam
Community Manager
Community Manager
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Home Theater

I hate that you had such a frustrating experience on the phone.  We can get this taken care of for you.  Could you send me a private message so that I can get some additional information and get this taken care of?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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1 Reply
Solution
SamsungJam
Community Manager
Community Manager
Options
Home Theater

I hate that you had such a frustrating experience on the phone.  We can get this taken care of for you.  Could you send me a private message so that I can get some additional information and get this taken care of?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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