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NQ70M7770DG wall oven - Touch screen panel not responding

(Topic created: 10-11-2022 03:26 PM)
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Tomosolo
Constellation
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Kitchen and Family Hub

 

Hi, 

I have a Microwave Combination Wall Oven(out of warranty) and the touch screen started acting up a few months ago. It would take multiple tries tapping on the screen before any button would activate. I did a factory reset and it didn't help. The screen itself is working fine since every time I reboot the system it would work fine for a few minutes before stopping. I think it's software-related, anyone has a solution or is experiencing the same issue? Any recommendations are much appreciated. 

 

 

 

 
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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, I can definitely understand your concern with your wall oven control panel not working. Based on what you've described, if you've made sure the child lock is not on, then we would recommend service as the next option. I'm providing a link below that will help you locate a service center in your area for this. 

http://www.samsung.com/us/support/service/location

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely understand your concern with your wall oven control panel not working. Based on what you've described, if you've made sure the child lock is not on, then we would recommend service as the next option. I'm providing a link below that will help you locate a service center in your area for this. 

http://www.samsung.com/us/support/service/location