Kitchen and Family Hub

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Door Opens too far on Dishwasher Autorelease

Posted by 02-07-2021 09:16 AM in Kitchen and Family Hub

Dear Samsung and Community Members: The autorelease function on our dishwasher is working correctly; however, when the door opens to vent it now... View Post

02-09-2021 07:12 AM

Hello, there could be a few factors on why you are expecting this with your unit. The unit has sprin... View Post

Need User Manual for Gas Range Model NX60T8511SS

Posted by 02-07-2021 12:00 PM in Kitchen and Family Hub

The download center only has the Installation manual and the Smart App instructions. Please post the PDF User manual for Gas Range Model... View Post

Anonymous 02-07-2021 02:52 PM

Here you are: Link View Post

How to force installation of latest firmware Combo Oven (NQ70M7770DS)?

Posted by 12-14-2020 04:49 PM in Kitchen and Family Hub

Hi all, This morning our new Samsung Combo Wall Oven (NQ70M7770DS) was installed. All is well, except that I can't prevent the clock from... View Post

02-07-2021 12:20 PM

See my post below. View Post

How to get rid of welcome message when opening oven door.

Posted by 01-02-2021 07:27 PM in Kitchen and Family Hub

When I open the oven door, it displays a welcome messag that is 6 pages (screen scrolls) long. How do I stop that message from appearing? View Post

02-06-2021 07:05 PM

1) Hold down the button with 3 vertical bars (menu button) for 5 seconds, to enter System Settings. ... View Post

Gas Range Display Panel Lights

Posted by 01-27-2021 05:11 PM in Kitchen and Family Hub

Hi, just got this new gas range and was curious, is the control panel with the buttons supposed to light up? model: nx58565 View Post

Anonymous 02-03-2021 05:00 PM

The buttons on the panel do not light up, only the display. View Post

Rf217ACBP Fridge control panel not displaying temperatures or buttons

Posted by 12-11-2019 12:12 PM in Kitchen and Family Hub

My Rf217acbp panel only shows one bit indicating it's on but won't respond to any button. It does remain cold and continues to function... View Post

02-01-2021 07:14 AM

I recommend letting a service technician have a look. Send your full model code and serial number vi... View Post

How to use OTR Convection-microwave MC17T8000CS

Posted by 01-19-2021 02:28 PM in Kitchen and Family Hub

Where do I find instructions/user manual on how to use features and accessories for OTR Convection-microwave MC17T8000CS? View Post

01-22-2021 09:24 AM

Thank you! Please consider including the manual in the package with the installation instructions as... View Post

how to access pictures on my fridge

Posted by 01-13-2021 10:02 PM in Kitchen and Family Hub

My family hub app only gives me option to upload pics on my phone but I can't access the pictures already uploaded to delete them. Can someone... View Post

Anonymous 01-18-2021 01:49 PM

The pictures need to be deleted from the Gallery app on the refrigerator. Open the Gallery, and sele... View Post

How to turn off ice maker Samsung refrigerator model RF23HCEDBSR/AA

Posted by 01-15-2021 07:09 AM in Kitchen and Family Hub

I want someone to instruct me on turning off the ice maker in a Samsung refrigerator model RF23HCEDBSR/AA. I'm sick of dumping it twice a day... View Post

01-17-2021 06:05 PM

To turn off the ice maker touch where it says "Ice Maker Off" until the icon turns on. Don't hold it... View Post

Freezer light not turning on

Posted by 01-07-2021 04:02 PM in Kitchen and Family Hub

Looking to see why our new refrigerator's freezer light isn't working when we pull drawer open. Upon looking where it shtbe there is a flat... View Post

01-11-2021 12:28 PM

Try to power cycle the unit. You can do so by unplugging the unit or turning the unit off at the bre... View Post

Limit door opening on French Door fridge, can this be done?

Posted by 12-20-2020 09:58 PM in Kitchen and Family Hub

Because of the placement of our French door family hub fridge, I need to limit the doors to opening only 90 degrees. Is there any way to do that? ... View Post

Anonymous 01-07-2021 11:42 AM

There is not a mechanism on the refrigerator to limit the door opening to 90 degrees. View Post

Refrigerator Water Dispenser Low Water Pressure.

Posted by 03-14-2020 07:55 AM in Kitchen and Family Hub

Water pressure at dispenser is low to non existent, I changed filter and the pressure dropped after a short period of time. I removed the filter... View Post

12-16-2020 06:31 AM

Pretty rediculous that you cant admit the design flaws with the units.. pure garbage... View Post

Water dispensing very slow with new filters, low water pressure

Posted by 12-09-2020 03:10 PM in Kitchen and Family Hub

I have owned model RF4287HARS for 7 years. We have never had a problem when replacing the filters. In September we replaced a used filter and... View Post

12-14-2020 11:20 AM

Have you tried the following? Remove the water filter and try again. The water filter will always re... View Post

Refrigerator water filter indicator on but only use ice maker

Posted by 09-24-2019 05:46 AM in Kitchen and Family Hub

I have refrigerator RF260BEAESR for only 6 months and only use ice maker three times. Now, the water filter indicator light turned red. How... View Post

Anonymous 12-07-2020 03:56 PM

@userDTRtqZGirC Please provide the model number for your refrigerator. View Post

Extra Plastic Pieces with New Refrigerator Model RT21M6213WW, what are they for?

Posted by 11-27-2020 10:45 AM in Kitchen and Family Hub

I just received my new refrigerator a few days ago. Top-Freezer Refrigerator Model RT21M6213WW. I'm having a problem figuring out... View Post

11-30-2020 07:11 AM

Thank you so much. I can't believe I missed that. View Post

Built-in microwave combination oven handle came off

Posted by 08-04-2020 11:13 AM in Kitchen and Family Hub

My microwave handle has come off on one side. I cannot find anywhere on how to fix it. This is what is listed on the manual for a model... View Post

11-17-2020 08:39 AM

I have the same problem. Called Support after reviewing user and installation manual, then searching... View Post

Dishwasher DW80M9550US buzz/hum noise during wash cycle.

Posted by 05-19-2020 08:29 PM in Kitchen and Family Hub

My 2 year old dishwasher DW80M9550US buzzes/hums during wash cycle. The noise cycles on/off about every 10 sec or so. Could this be associated to... View Post

11-17-2020 07:01 AM

Thank you for the information. Putting a camera inside while washing i discovered that the noise is ... View Post

How to replace the oven light in a MC17F808KDT microwave

Posted by 11-10-2020 06:51 AM in Kitchen and Family Hub

Is there a video available to show me step-by-step how to replace this bulb (or bulbs)? I don't want to start removing hardware if not... View Post

Anonymous 11-12-2020 10:29 AM

The following instructions are from page 41 in the user guide. View Post

Demo Mode on Electric Range

Posted by 11-08-2020 05:23 PM in Kitchen and Family Hub

How do I turn off the demo mode on my Samsung Electric Range Model NE63T8511SS? View Post

11-09-2020 02:55 PM

See the image below on how to disable demo mode. View Post

Oven Temperature Adjustment

Posted by 10-26-2020 07:28 PM in Kitchen and Family Hub

I have read the thread on oven temperature adjustment/calibration. I just want to confirm that if the actual temperature in my oven is 10 degrees... View Post

Anonymous 11-06-2020 02:25 PM

You are most welcome. View Post

Samsung Referigerator, ICE OFF Icon Unresponsive/ what do I do!

Posted by 09-18-2019 09:13 AM in Kitchen and Family Hub

The ICE OFF icon won't enable on my Samsung Refrigerator (Model: RF24FSEDBSR/AASerial: <Hidden>). The Temperature is set to -5, 34 and... View Post

11-05-2020 03:51 AM

Can I have you send a previous ticket number via private message? View Post

How to Mirror TV to Family Hub Refrigerator

Posted by 10-29-2020 12:01 PM in Kitchen and Family Hub

I have a Samsung UHD TV series 6 and I want it to mirror my refrigerator family hub but my Tv does not appear on the connections devices View Post

11-02-2020 07:01 AM

Hello. Take a look at the links below. The first one has a list of compatible tv models that will wo... View Post

Can't remove refrigerator water filter

Posted by 10-27-2020 01:46 PM in Kitchen and Family Hub

On my refrigerator (model RSG257AARS/XAA) we can't pull down the old DA3-00003G filter to put in a new one. We can twist it clockwise and... View Post

10-28-2020 06:35 AM

Hello. If you haven't already, try turning off the water supply, and then turn the filter counterclo... View Post

Bixby app frozen/stuck on Family Hub!

Posted by 05-20-2020 03:44 PM in Kitchen and Family Hub

Bixby on family hub is stuck on the "Get Started with Bixby" with my email address on it and a next button. Clicking the button does not... View Post

10-19-2020 06:56 AM

after reading the comments it looks like signing out of my Samsung account and signing back in fixed... View Post

Uploading a photo album to Family Hub

Posted by 10-12-2020 10:56 PM in Kitchen and Family Hub

I'm trying to upload photos from a custom album on my iPhone and I cannot see the album listed to select from. Only recent photos not inside an... View Post

10-13-2020 01:55 PM

Found a workaround. Looks like the app doesn't recognize albums imported from the Mac. So created a ... View Post

How to turn off end of cycle alarm on dishwasher?

Posted by 10-09-2020 11:09 AM in Kitchen and Family Hub

Can someone please tell me how to turn off the audiable tone that runs for nearly 30 seconds after the dishwasher has finished? Model DW80M9550UG.... View Post

10-13-2020 12:15 PM

You are very welcome! View Post

Can range smart control be turned on remotely?

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