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Original topic:

Refrigerator family hub touchscreen unresponsive/display doesn't work

(Topic created: 11-20-2018 05:45 PM)
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userop64rKJLlo
Asteroid
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Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

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jbonshire
Constellation
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Kitchen and Family Hub

I see lots of people having issues with their family hub & touch screen not responding. I tried to reply to those posts but it seems to not allow me to once there has been a reply by Samsung. I found a fix for this issue last night. Inside your fridge next to the power switch is a USB port.  I was able to plug in a wired mouse and reset my touchscreen and perform an update through this and get my touchscreen to work again. I hope this helps the ones that are still having this issue. Feel free to reach out if you need more details.