Original topic:

Samsung ME21K7010DS/AC Microwave Turns on Randomly

(Topic created on: 4/2/21 3:00 PM)
userjrk0PP2zjc
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Kitchen and Family Hub

For several months now our microwave have been functioning erratically. It will beep and the number 7 will appear on the display. The vent fan will come on full on occasion. Sometimes it will beep and “Enter Cook Time” will scroll across the display. Today the microwave started with nothing in it and no one around. It got fairly hot inside so I’m concerned it might start on fire. Pressing the Stop/Clear button resets it, or turning the vent fan down works for that. It appears its brain is scrambled. Please advise if this is a common issue and if there is a fix. Thank-you.

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SamsungAl
Samsung Moderator
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This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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userhLTIcysZVK
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Kitchen and Family Hub

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usercDDTxTmGf4
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Kitchen and Family Hub

Hello, I'm not sure if your problem has been resolved. if not, the touch pad has a few screws that can easily be removed. First, make sure the power is shut off by unplugging your microwave. The display has a disconnect plug that can be pulled apart.  Once it pull apart, let it sit for about 30 seconds and reconnect the connector. This should actually reset the unit. If not, your display board and display can be easily replaced.  

Note: Also, you may have a faulty door switch that could be sticking!

sincerely

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