I have contacted Apple and they tell me it is a Samsung tv problem. The App worked until it did not.
I have completed all steps and to no avail it still is not working. This is really frustrating. All app load except the Apple app. Please find a solution.
thank you for reaching out regarding the Apple App no longer functioning on your TV. We would like for you to review this article to potentially achieve the solution you're seeking https://www.samsung.com/us/support/troubleshoot/TSG10002335/.
Ultimately, if you're still having trouble, you will need to contact Apple Support for assistance again, as this will be a developers issue being as this is the only third party application within the TV's smart hub that is not functioning properly. When contacting a third party for support please ensure all TV firmware is up-to-date. You can check the current software/firmware information here: https://www.samsung.com/us/support/downloads/
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
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