No sound sensor switch on QE55S90DAEXXU TV, is this right ?

[stuartrozier]

hello, 

this is my first time posting in this forum so be patient with me, 

im trying to activate the sound sensor on my new tv, i have liked to SmartThings app, the app is stating that the switch is set to "off", 

ive googled how to manually turn it on, looked in the suggested places under the tv, in the middle next to power switch, or/and to the left and right, but all i can see is what looks like a space, where the switch was meant to be, but no switch is there, ive taken a pic just to see if anyone can confirm - wether its meant to have one or not ?

ive also looked in the settings on the tv, the OS recently changed to a more compact/limited menu, and i can't seem to find any option or settings, or even a menu that controls the sound sensor at all, 

many thanks in advance if anyone can help, 

kind regards, 

stuart

[Samsung_Moderator · Accepted solution]

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model, information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/ 

Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region:  https://r2.community.samsung.com/ 

[stuartrozier]

thank you for your help, i will repost in the uk forum, 

many thanks and kind regards, 

stuart