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Original topic:

Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

(Topic created: 04-12-2016 09:36 PM)
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Antithesis
Cosmic Ray
Options
LED and OLED TVs

After I installed my SEK-3500 to my UN50HU6950F I was super excited to test out all of the upgraded features, only to find out that once I get to the smart hub that I'm not allowed to download apps. It was quite disappointing. I keep on getting "Smart Hub is upgrading please try again later" Error. So i leave it sit for 24 hours and try again. Still getting the same error. So i restored the tv to factory settings, unplugged the evolution kit, and restored the TV without the evolution kit to factory settings as well. Everything is updated firmware. I can install apps fine before I plugged in my evolution kit, but I still can't afterwards. Then I call up samsung. They ended up transfering me to remote management who resets everything again, the guy ends up saying that he doesn't know why its not working and then says he is going to transfer me to his supervisor. Ten minutes later I get hung up on without talking to anyone else.  So i play around with the settings, and I notice that when its redownloading the stock apps in the smarthub I get a download error. Also I'm missing my playstation now app. I gave up for the night and went to bed.

 

Today, I called back and the guy on the other line did the same steps the other guy did and then left to go talk to people and the guy said that one of his coworkers had a similar issue today and that they think it's a problem on samsungs servers.

 

I am a bit frusterated with the whole situation, and i'm wondering if anyone else has had the same issue with there TV and or Evolution kit that has a solution on how to fix it.

 

Thank you for your help!

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Antithesis
Cosmic Ray
Options
LED and OLED TVs

I can confirm that this issue is fixed along with the netflix issue. As the original poster in the forum i'm marking this as solved. Thank you everyone involved for there help in getting this fixed

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SamsungJustin
Community Manager
Community Manager
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LED and OLED TVs

Do you have any transaction numbers that I may reference to look into this? ^Justin 

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Antithesis
Cosmic Ray
Options
LED and OLED TVs

Unfortunately i don't, when I talked to them the guy told me he would be able to look up all the information I needed by phone number and not to worry about the transaction number. I did notice that after I do a factory restore when into reinstalling the stock apps to the smart hub when it try's to install the gamefly streaming app I get a 208 error. There are people in other forums that are having the same issue as well 😕

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galaxy7
Asteroid
Options
LED and OLED TVs

i'm in same situation. I have a transaction number.

 

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BloatedCorpse
Constellation
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