Software Update

[user2uOtZvRyDS]

Model Qn55q70dafxza

 The tv is there is a software update. When I follow the instructions for updates, I keep getting failed to update notifications 

Old software 1310

New software 6500

Why isn't it updating 

[user6eO9GbOYI1]

My QN85Q70DAFXZA is doing the exact same thing. What's the fix here?

[useriCiAmVrkoX]

I can also confirm that I have unsuccessful attempts to update -
Current version: 1310
New version: 6500

I've tried every step per the instructions available from the website. I can also confirm that v6500 is NOT available for download to try the update via USB.