AI Bespoke AI Front Load Washer Auto-Dispense

[epic007]

After 20 loads of wash and not seeing a refill message I got suspicious. 
It seems the detergent auto-dispenser drawer is never empty because it is filling with water.  Has anyone else had this problem?

Model is WF90F53ADSA5

[epic007]

Looks like a poor design.  I have quarter turn valves, I turned them down by half.  I ran the rinse and spin cycle and water is still getting in the tray.  I think it is coming through the side.  The blue cover doesn't make a good seal. I can still press on it and it moves up and down over the tray.  I spent hours with support and got no where so I created a service ticket.  They will have to come out here instead of just sending me a cover or new tray.

[rcocuzzi]

Having the same issue with my Bespoke WF90F53ADSA5. Checked lids to make sure theyre tight and everything is snug. No gaskets have fallen into filter.  2 week old washer and already problems... yeahhhhh Samsung

[userzebiZRFyaN]

Having the same problem service came and replaced the dispenser waiting for another visit to diagnose they once claimed it was the concentration level which made no sense and I argue that that was incorrect stating that I should put it in 3x to have three times more detergent dispense which is the complete opposite

[userzebiZRFyaN]

My machine is also new delivered for Xmas and noticed when my detergent never needed a refill and clothes didnt smell like detergent. It first started off saying no softener when full

[SamsungKyle · Accepted solution]

Hey epic007, thank you for reaching out to the Community. I understand that you are having issues with the auto dispenser.
There a few things that you can try to fix the issue.
1. Cleaning the dispenser regularly is recommended to remove soap build-up. The drawer, and nozzle can be cleaned with warm water.
2. You can also inspect the input/output valves for clogs.
3. Make sure the detergent type/concentration settings match what is in the drawer.
4. You can also run a self clean cycle.
If none of these resolve the issue you may want to consider having the unit serviced. You can contact 1-800-726-7864 or use the link https://www.samsung.com/us/support/service/locations/.

[epic007]

I had service come out and replace the tray.  

It was defective but the dozen of hours I spent on the phone with support refused to accept that. 

But in the end,  replacing the tray fixed the problem.

Thanks

[Samsung_Moderator]

Thank you very much, epic007, for providing the update. We truly appreciate you taking the time to follow up with us. We’re pleased to hear that the service repair was successful in resolving your concern and that your device is now functioning as expected.

It’s always our goal to ensure that our technicians addresses and resolves any issues thoroughly and efficiently, and we’re glad the repair process delivered a positive outcome for you.

If you have any additional questions or notice anything further that you’d like us to look into, please don’t hesitate to reach out. We’re always here to help and are committed to making sure you continue to have a smooth and reliable experience.

You can contact us directly via Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.