We're sorry to hear about the balancing concern you're experiencing and would love to assist. We understand you've already attempted to ensure the load was distributed evenly with no success. So at this time we recommend calibrating the washer. You can follow the steps on how to properly calibrate your washer here https://www.samsung.com/us/support/troubleshooting/TSG01001016/#run-calibration-mode-on-your-washing...
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