New Update

[Darkhexen]

Hi, is there any possibility of a new update for Samsung S20 FE 5G? I know the device is end of life, but an update is needed to give access to 5G.

After extensive troubleshooting and pointless calls to Fido's technical support I have finally figured out why my phone won't connect to their new 5G network. Fido's CSC (FMC) has not been updated on my phone since the 5G network went live. I believe my last update was in Oct. So unless my phone gets a new update to Fido's CSC allowing 5G, I will forever be stuck with LTE service on a 5G device.

I know of others who are within the S20 family that are stuck in the same situation.

[Mujibar]

Your phone reached end-of-life in November 2025 after receiving 5 years of software support. The final security update was October 2025. Unless there's a major security issue and Google/Samsung put out another patch, you won't see any more updates.

[Darkhexen]

I understand that, but I feel like having a proper connection to a carrier should be priority. Its not like it would be a major change in software. I'd really not rather have to go the custom firmware route and honestly I don't think I should. I paid for a phone with 5G, I should have that capability available to me.

[Mujibar]

Sounds more like a carrier issue than a Samsung issue

[Darkhexen]

Nope, I've tested this myself. Its how the CSC is programmed into the phone. If I switch my CSC to RWC(Rogers) my phone will connect to Fido's 5G network. The problem is Samsung phones force a reset when it notices a discrepancy. I get locked into the "New sim card" screen with only the ability to reset. Once the reset happens the phone provisions back to Fido's CSC

[Mujibar]

Also, isn't Fido a Canadian carrier? This is the US Samsung Members community. All discussion here is tailored to US-specific devices and carriers. You may be better served posting in the Canadian community:

https://www.samsung.com/us/common/visitlocationsite/

[Darkhexen]

Didn't think it mattered, but thanks I'll try there.

[Mujibar]

The chances of someone else having dealt with this same issue are much higher in the Canadian community than here. Good luck.

[Robin621k]

Of course it matters, Canadian carriers vs US carriers. We in the US have no clue what Canadian carriers do to Samsung phones.

[Darkhexen]

This post was more or less to bring it to Samsung's attention, so I'll be posting in many places. But thanks for the feedback.