Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

SOLVED
Constellation

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

[ Edited ]

Hi SamsungDave, right now i just check it again(uninstall completely,restart,install again) looks like again Solved for now! since v5 i have problem in this case. anyway thank you for everyone.

 

 

Best Regards!

Constellation

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

[ Edited ]

Magician 5 needs internet connection to work. Make sure it is in your firewall white listEVO850.png

Nebula

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Hello All,

DavidMc is correct. For Drive Authentication, internet access is needed, but Magician does not require Internet access to run everything in Magician.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

SamsungDave:

After upgrading to Magician 5.1.0, it doesn't recognise my 850 Pro SSD system drive at all.  It recognises my ancient Samsung HDD, but completely ignores the SSD.  I'm running Win 10 on an Asus P6T SE motherboard, via a Startech 6 Gbps PCI Express plug-in SATA controller card.  It's all worked perfectly for the last 18 months, until now.

I've uninstalled/reinstalled Magician v5.1, I've downloaded and installed the latest Startech/Marvell drivers for the card, I've refreshed Magician until I'm blue in the face.  Attached is a screen-shot of what it has to say.

 

I can't find a v4.9.7 to downgrade to - I can't find it on Samsung's support area.

 

Have you any further suggestions?

 

Regards

dunbankin

Constellation

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

I should also add that I've always run the v5.1 install as Administrator.

Nebula

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Hi userVFaUfL3ybk,

Its because the adapter card you are using uses a Marvell controller. Try updating the driver for the Marvell controller or using the SSD through the primary Intel SATA port on your motherboard. Updating the Marvell driver might not make a difference as Magician doesn't support 3rd party controllers. Only Intel, AMD, and older Nvidia controllers are supported.

Marvell and ASmedia sometime work on some version of Magician, but its not guarenteed to work.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

I wanted to clone my existing hard drive to the new 850 Pro SSD. When I attached the SSD via USB port Magician 5 announced that the drive is not supported. I doubt it is the firewall. Firewall always asks if a new application is trying to access the internet. I didn't have this alert when i started using Magician. My PC is Dell XPS 8500 running Windows 10 (Creators). 

Constellation

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

SamsungDave:  Thanks for the advice about Magician v5.x not supporting Marvell-based expansion cards.  Irritating that the previous version of Magician did.  My ancient motherboard only supports SATA2, hence the SATA3 card.  I'll try plugging the SSD into a mobo SATA2 socket when I need to check the drive info from Magician. 

Meanwhile, I can't find the previous (pre-v5.0) version of Magician anywhere on Samsung's site.  Can you advise me where to get Magician v4.9.7 (I only have v4.4 on the supplied CD)? 

Nebula

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Hello userzN49VWK163,

Magician is not the cloning software. It cannot detect the drive when it is external.

You need to use Data Migration. You can download it from www.samsung.com/samsungssd

 

 

Hi userVFaUfL3ybk,

Marvell has always been an issue with Magician. Sometimes it works and sometimes it doesn't, no matter the version. It's completely random.

 

You can download 4.9.7 from this google drive link: https://drive.google.com/open?id=0B5hgOTkuXcsvR0FHZ0U0cnU2anc



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Thanks a lot, SamsungDave!

After downloading Data Migration I cloned my old hard drive and swapped it with 850 Pro without a hitch!