I purchased an M5 Smart Monitor in February 2024 and am using it primarily as a TV with my Bell Fibe TV service. When watching TV via Fibe (HDMI connection), the monitor screen goes black intermittently for 2-3 seconds and then returns to the broadcast. This occurs about a half dozen times over a one hour period. I have confirmed that the same thing occurs on this monitor when connected to the other Bell Fibe receiver I have in the house (no issues with the TV normally connected to that receiver, so I am guessing that the problem is with the monitor). I am outside the store return period, but within the Samsung warranty period, so intend to have an authorized Samsung service centre look at the monitor. Any suggestions as to cause/resolution of this issue? Thx!
If you have tried other cables and upgraded to the lasted firmware. And if the issue persist than the issue is most likely a faulty panel and needs to be replaced by service repairs.
There is a ton of users with the same issue that you are having with Samsung Monitors regardless of the model.
Thanks so much! The monitor is in for service and I look forward to receiving their assessment. I had not checked for the latest firmware and advised the shop of this. Hopefully, this is the first thing they will try.
Most common fix from global users was a replacement of the panel (faulty). But some users also said they got the motherboard + the panel replaced and got the issue fixed.
If unlucky some users have experience a successful repaired on the second repair service.
