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M7 Smart Monitor - PC on TV - UI issue

(Topic created: 05-14-2022 02:11 AM)
userbklYdbxLns
Constellation
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Monitors and Memory

Hello,

I'm connecting my Windows PC to M7 smart monitor and everything works great

I have just one pesky issue ruining my experience, that is the annoying banner at the top of the screen. I cannot find a way to hide it and it displayed permanently. See the photo of my M7 monitor with "COMP's PC" banner (COMP is my computer's name).
If I press the "X" button, it spawns a prompt to quit PC on TV connection which I obviously don't want, I just want to hide the **bleep** banner thing...

It takes like 1/8 height and honestly makes the whole thing pretty unusable at this point. I mean, why do I need to see this banner in the first place? I know which PC is connected to the monitor. I'd rather not have it displayed in the first place.

20220514_105535.jpg

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

As this did not help I would recommend calling in direclty and ask for our remote support team. 

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

I can definitely understand how frustrating this may be. Give this a shot and see if it removes the banner. Change Usage Mode to Home Mode.
● Settings >General >System Manager >Usage Mode

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userbklYdbxLns
Constellation
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Monitors and Memory

Monitor is already running in Home Mode.
And the banner never disappears. Please raise a ticket to fix this. Make it disappear after a few seconds...

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

As this did not help I would recommend calling in direclty and ask for our remote support team.