M7 Monitor Video Cuts Out and Only Sound Plays

[userbzAEQ01GBD]

My case is that suddenly I will only have a sound signal, no video signal. If I link my laptop, this only sounds without video, but I have software interfaces, such as Netflix and YouTube. I have a software browsing interface. But as soon as you click on a particular video, the whole screen turns gray, and only the sound is heard. Neither restarting the display nor unplugging the power can solve this problem; I can only solve it by RESET. I do not know if you have similar issues.

[Samsung_Moderator · Accepted solution]

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01110761/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 
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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location