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Lines on screen on Samsung 49inch ultra wide

(Topic created: 05-25-2025 08:51 AM)
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NathanSF
Cosmic Ray
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Monitors and Memory

I have a 49 inch ultra wide monitor that produces lines on start up. Once the monitor is on for a while the lines go away and the monitor works fine. Im not sure what's going on. 

 
image
 
 

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! This does seem pretty strange. The only recommendation would be service for this. Depending on your warranty, you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! This does seem pretty strange. The only recommendation would be service for this. Depending on your warranty, you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/