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Unable to register Samsung M8 monitor to account--not enough space provided for full serial number

(Topic created: 07-26-2022 12:56 PM)
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user9dpDishnHg
Constellation
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Monitors and Memory

The samsung.com registration portal provides 14 spaces for the serial number but the serial on the back of my monitor is 15 characters long. It keeps telling me to 'Please enter the COMPLETE Serial Number found on the product (not the box)' but that is impossible.

I called in to have my product registered by phone but I would like the product to be registered to my samsung account.

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! I understand that you want to register your product. Just to confirm are you using the following link (https://www.samsung.com/us/support/register/)? As this one is asking for the 15-character string on the monitor. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! I understand that you want to register your product. Just to confirm are you using the following link (https://www.samsung.com/us/support/register/)? As this one is asking for the 15-character string on the monitor.