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Original topic:

m7 32 disaplears from display devices after power save hdmi port - update

(Topic created: 09-01-2023 12:39 AM)
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wynyinK
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RE the above post  - 

I am not sure this is "solved" -

This only happens to the samsung montior I have - an other generic pnp monitor connected to the same graphics card continues to be recognised by windows even after being switced off.

Switching to a second graphics card on the machine has the same effect.

Resetting the Samsung monitor does not fix this issuse.

Setting windows to never suspend the monitor has no effect.

 

 

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Samsung_Moderator
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Unfortunately, I could not find anything else on this that could help with this, you possibly can reach out to Microsoft support as this could be a Windows issue but I'm not too sure. The only other thing I could recommend is to get service on this monitor. I would recommend calling in directly at 1 (800) 726-7864 to get this set up as soon as possible. Or if you prefer you can send us a private message with your full model and serial number. 

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wynyinK
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Monitors and Memory

Just recently my monitor is disaplearing from the monitor devces on windows 10 after the monitor is either switched from my pc input source to a work laptop input source or over night when it has gone into power saving mode.

Running discover devies in windows does not fnd the device - neither does removing the HDMI cable for the PC / or monitor and replugging, only a restart of windows seems to fix this.

Has ony one else had thi same issue?

I have tested the HDMI cable and this has passed checks.

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Samsung_Moderator
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Hello! Thank you for reaching out! I see how this can be concerning with this occurring. This seems to be a Windows issue, I would recommend trying a different monitor if possible to see if this still occurs. If it does then update the monitor would be recommended and a factory reset on the monitor. 

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wynyinK
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FYI neither of these suggestions solved the issue and only appears ( at this stage) to be related to the Samsung monitor 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Unfortunately, I could not find anything else on this that could help with this, you possibly can reach out to Microsoft support as this could be a Windows issue but I'm not too sure. The only other thing I could recommend is to get service on this monitor. I would recommend calling in directly at 1 (800) 726-7864 to get this set up as soon as possible. Or if you prefer you can send us a private message with your full model and serial number. 

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